Recently I’ve experienced an interesting conundrum.
A technical issue beyond my own infrastructure required assistance as a software agent was experiencing some significant buggy-ness.
But we ran into a new problem.
The Chat Support team’s diagnostic tool malfunctioned.
They needed to contact… support.
For a moment I was in such shock that the significance was lost on me. Here I sent them a substantial amount of log files, many of which this same tool would have provided, but, they needed to contact their own support for help with the downloaded utility.
I smiled then, laughed as they gave me a support ticket number…. for their own support ticket.
3rd party contracted support teams.
Who knew they could be so hilarious?